Shipping Policy

Thank you for choosing Artisan Woodcraft. Every mechanical clock we build is a precision-crafted work of art. To ensure your heirloom arrives in pristine condition, each piece undergoes a rigorous quality inspection before being carefully packaged in our custom protective vault.

1. Order Processing & Handcraft Inspection

• Processing Time: 1 – 2 business days (Monday – Friday).
• Before dispatch, each clock escapement mechanism is hand-checked to guarantee flawless operation, and safely nested in natural craft straw within our rustic wooden gift crate.
• Once packaged, your order is handed over to our premium courier partners and a tracking number is automatically emailed to you.

2. Estimated Delivery Times

Standard delivery timelines across key regions:

Destination	Estimated Transit Time	Shipping Cost
United States & Canada	5 – 8 business days	FREE
United Kingdom & Europe	6 – 9 business days	FREE
Australia & New Zealand	7 – 10 business days	FREE
Rest of the World	8 – 14 business days	FREE

3. Real-Time Tracking

As soon as your shipment is dispatched, you will receive a confirmation email containing your tracking link. You can track your package every step of the journey through our website or directly via the carrier's portal.

4. Transit Damage & 100% Replacement Guarantee

We understand how delicate mechanical wooden clocks are. If your clock or gift crate arrives damaged in any way, please reach out to our concierge support team within 48 hours of delivery with a photo. We will immediately dispatch a brand-new replacement clock at zero cost to you, with no hassles.